If you wish to return an unwanted item, you may do so once you notify us within 14 days of receipt of the order. The item must be in its original condition, with all packaging materials, manuals and accessories intact. We reserve the right to refuse returns or to charge you for our reasonable cost if the product is received otherwise than in accordance with these requirements. You are responsible to pay the cost of returning the goods and must ensure that it is returned in protective packaging. Refunds will be applied to the original method of payment that was used to purchase the item. Please note that certain items cannot be returned (see exclusions). This does not affect your statutory rights. Please email if you wish to return an item.
COOLING OFF PERIOD
There is a cooling off period of 7 days during which you have the right to cancel your order. You must provide notice of cancellation by emailing us or by telephone call no later than 7 days after the receipt of goods. We will refund in full granted the order is returned in its original condition. You will be liable for the cost of returning the goods and must ensure that it is returned in protective packaging. If you are returning the full order, under the cooling off period any initial shipping charges you already incurred will be refunded.
RETURNING A DAMAGED OR DEFECTIVE ITEM
If the item was damaged in transit
If you receive delivery of a package and the contents have been damaged in transit, you can return the item(s) to us for a replacement or refund granted you notify us within 7 days of receipt of the order. The item must be returned with all packaging materials, manuals and accessories intact. You will be refunded for postage and delivery charge up to the value of the original delivery charge.
If the item is defective (within 30 days of receipt) You have the right to return a faulty item within a reasonable period of time. Please keep all the warranty information that accompanies your item as this may be needed should there be a fault. If any item that we deliver to you arrives damaged or is faulty, then we will happily replace the item for free or refund the item. We will refund the cost of returning the parcel up to the value of the original delivery charge.
Please email us if you wish to return a damaged or defective item.
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